Contact Temenin
Tell us what happened. We’ll help you find the next step.
Our support team handles questions about Temenin accounts, bookings, payments, safety, and technical issues.
Email our support team
Send your message from the email connected to your Temenin account whenever possible.
What can we help with?
Payments and refunds
Payment status, duplicate charges, cancellations, or refund requests.
Account and bookings
Account access, booking details, or questions about a service.
Technical problems
App errors, unexpected behavior, or features that are not working.
Safety concerns
Report harmful conduct, suspicious activity, or an urgent safety issue.
Include these details
Clear information helps us understand and review your request. Please include:
- Your Temenin account email or user ID.
- A short description of the issue and what you expected to happen.
- The booking or transaction ID for payment-related requests.
- The date and approximate time of the issue.
- Relevant screenshots or screen recordings, with sensitive information hidden.
For your security, never send us your password, one-time password (OTP), PIN, or full payment-card details.
If anyone is in immediate danger, contact local emergency services first. You can then report the related Temenin account or activity to us for platform review.