Refund Policy
How Top Up refunds and coin order disputes work.
Temenin runs on Coins. This policy explains when a Top Up itself is refundable, how to dispute a coin order when a service was not completed properly, and how those disputes are reviewed.
Temenin is operated by PT Aplikasi Komunitas Digital. Buyers top up to purchase Coins, then spend Coins to book gaming-related companion services. When Coins are spent on a booking, they are held against that order until the service is completed or a dispute is resolved.
- Last Updated
- August 26, 2026
- Developer / Company Name
- PT Aplikasi Komunitas Digital
- App Name
- Temenin
- Contact Email
- management@temenin.gg
- Website
- https://temenin.gg
Top Up billing issues
A Top Up itself may be refunded to your original payment method when something went wrong with the payment, such as:
- You were charged more than once for the same Top Up.
- A Top Up was made without your authorization, subject to our review.
Outside of a payment error like this, Top Ups are not refundable on their own — for example, we do not refund unused Coins simply because you changed your mind about buying them.
Disputing a coin order
If a seller did not complete a booked service properly, you can dispute that specific coin order instead of requesting a Top Up refund. Open the ongoing order in the app and tap Dispute, then submit proof of what happened (such as screenshots or chat logs).
There is no fixed deadline to file a dispute, but reporting it as soon as possible helps us review the evidence while the details are fresh.
We review the evidence from both you and the seller, then make a decision:
- Dispute accepted — the Coins held for that order are returned to your Temenin balance.
- Dispute rejected — the Coins are released to the seller as normal for a completed order.
How to reach us
For a coin order dispute, use the Dispute button on the ongoing order in the app whenever it's available — it routes your report straight to the right order. For a Top Up billing issue, or if you can't access the in-app dispute flow, email us instead:
- Email management@temenin.gg with your account email and the booking or transaction ID.
- Describe what happened and, for a coin order dispute, what you expected the seller to deliver.
- Attach relevant evidence, such as screenshots or messages, while hiding passwords, OTPs, PINs, and full card details.
We may ask for additional information from you or the seller before making a decision. Each dispute is reviewed individually using the information available to us.
When a dispute is generally not accepted
- The booked service was completed as described and agreed.
- You changed your mind after the service had started or was completed.
- You could not participate because of your own device, internet connection, schedule, or game-account issue.
- The payment or arrangement took place outside Temenin.
- The dispute contains false, misleading, or insufficient evidence for us to verify the claim.
Questions or disputes
Please contact us first so we can review the transaction. This policy does not limit any rights you may have under applicable consumer-protection law.