Frequently asked questions
A few quick answers before your next game.
Learn the basics about finding players, offering or booking services, payments, refunds, and support on Temenin.
What is Temenin?
Temenin is a companion app for gamers. It helps people discover other players, connect around shared games, play together, and find gaming-related companion services.
Can I find people for different games?
Yes. Temenin is designed to help you explore a variety of players and services based on the games and type of play experience you are looking for.
Can users earn money on Temenin?
Eligible users may offer paid gaming-companion services through Temenin and may earn income from services they complete. Earnings are not guaranteed and depend on actual bookings and completed services.
How do paid services work?
A user can choose an available service, review its details, and complete payment through the supported checkout flow. The provider and customer then complete the agreed gaming-companion service.
Can I request a refund?
A Top Up itself may be refunded if there was a billing error, such as a duplicate or unauthorized charge. If a seller didn't complete a booked service properly, you can dispute that coin order instead — see our Refund Policy for how disputes are reviewed.
What should I do if I have a payment problem?
Contact management@temenin.gg and include your account email, transaction or booking ID, the date of the payment, and a description of the problem. Do not send passwords, OTPs, PINs, or full card details.
How do I report another user?
Use the reporting tools available in Temenin or contact our support team. Include enough information for us to identify and review the relevant account or activity.
How can I contact Temenin?
Email management@temenin.gg for help with accounts, bookings, payments, safety concerns, or technical issues.